Shipping Rates & Policy

Shipping Options and Prices

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U.S.

Shipping Options and Prices

Standard Shipping

In most cases, we ship to P.O. boxes, APO/FPOs, the U.S. territories, Alaska, and Hawaii through the U.S. Postal Service. A standard surcharge may apply to large or heavy items.

Timeline for Standard Shipping is an estimated 10-14 business days.

Delivery dates are estimates only. Where available, use guaranteed rush shipping to ensure arrival by a specific date. We'll inform you if an item is out of stock. If an item is back-ordered, it will be shipped as soon as it becomes available. For pre-orders or advance orders, we will let you know when you can expect the item to be available for shipment.

Mixed carts containing both available, and pre-order items, will be shipped separately. All available inventory will be fulfilled, with the pre-order item(s) fulfilled by their future ship date.

Rush Shipping

Rush shipping is available for most items and addresses for an additional cost. Where available, use guaranteed rush shipping to ensure arrival by a specific date. Your actual shipping and processing fees will be indicated in your order at checkout. Please allow an additional business day for processing. (For example, if you order an item Next-Day, it will take two days to arrive.)

Continental U.S. addresses: Next-Day Rush or Two-Day Rush

Alaska and Hawaii: Two-Day Rush

U.S. Territories: Express Shipping (will arrive in approximately four business days)

Rush shipping is not available to APO/FPO addresses.  

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International Shipping 

International shipping is available to any of the countries listed in the “Country” field that appears on the shipping page of your checkout process. Some products and exceptions may apply.

The shipping rates below are shown in local currency: 

Country	Standard Shipping Rate
Australia	30 AUS
Austria	14 EUR
Belgium	14 EUR
Canada	13 CAN
Czech Republic	360 CZK
France	10 EUR
Germany	10 EUR
Hungary	5500 HUF
Italy	10 EUR
Japan	1400 JPN
Mexico	350 MXN
Netherlands	19 EUR
New Zealand	33 NZD
Poland	60 PLN
Portugal	14 EUR
Singapore	27 SGD
Spain	10 EUR
Switzerland	18 CHF
United Kingdom	9 GBP

 

For countries noted above, the timeline for Standard International Shipping is an estimated 9-11 business days. Please allow additional delivery time for orders with a shipping destination outside of the United States.

Mixed carts containing both available, and pre-order items, will be shipped separately. All available inventory will be fulfilled, with the pre-order item(s) fulfilled by their future ship date.

International Terms & Conditions 

Please carefully read the following terms and conditions concerning international orders with Mattel Creations.

Product prices shown on site are inclusive of duties and taxes, with the following exception:

Canada - Toys are not subject to any duties. Product prices only include duties where applicable and do not include applicable taxes, which will be presented at checkout.

Delivery dates are estimates only. We'll inform you if an item is out of stock. If an item is back-ordered, it will be shipped after it becomes available. For pre-orders or advance orders, we will let you know when you can expect the item to be available for shipment.

Some items sold on Mattel Creations may require special handling as specified by federal, state, and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.

If you have any questions concerning your order, please contact us. Please note that orders shipped to an international address are not eligible for return. For questions, please reach out to us with our Contact Us form.